Kari's piece (a bowl) was beautiful. Exactly as avertised. She was very kind and answered my questions quickly. The bowl came out of the oven with a tiny imperfection on the underside (completely invisible in normal use, of course). She explained this, sent detailed photos and offered to make another piece. I said it didn't matter to me, and she included a tapa's bowl as a gift! Excellent service and beautiful pottery.